Amabwiriza n'Amasezerano – Makanika Online
Version 1.0 · Remote technical support only
1. Serivisi
Makanika Online itanga ubufasha bwa tekinike kuri remote (chat, telefone, video, WhatsApp, n'ibindi). Ntabwo dukora reparasiyo z'umubiri binyuze kuri iyi platform.
2. Ubwishyu n'Escrow
Umutungo ushyirwa muri wallet. Igihe usaba serivisi, amafaranga afatwa (held) kugeza umukiriya n'umutegekinisiye bemeye ko serivisi yarangiye. Makanika ishobora gufata commission yuzuye mbere yo kohereza umutegekinisiye.
3. Abategekinisiye
Abategekinisiye bagomba kwemererwa n'admin. Bagomba gukora serivisi binyuze kuri Makanika. Ntibemerewe gusaba umukiriya kwishyura hanze ya platform kugira ngo bahunge amafaranga ya Makanika.
4. Amakuru y'itumanaho
Numero cyangwa WhatsApp by'umukiriya bihabwa umutegekinisiye nyuma yo kwemera busabe, gusa kugira ngo serivisi irangire. Ntibikoreshwe ku bindi bitari serivisi ya Makanika.
5. Refund
Niba ikibazo kidashoboye gukemurwa, umukiriya ashobora gusaba refund. Makanika isuzuma session mbere yo gufata icyemezo.
6. Ubuzima bw'amakuru
Turabika amakuru ya konti, busabe, n'ubwishyu mu buryo bwizewe. Ntidusangiza amakuru yihariye nta mpamvu ifite isoko.
7. Contact
Ubufasha: WhatsApp +250 784 480 632
Terms & Conditions – Makanika Online
Version 1.0 · Remote technical support only
1. Services
Makanika Online provides remote technical support only (chat, phone, video, WhatsApp, and similar). Physical repairs are not performed through this platform.
2. Payments & escrow
Funds are deposited to your wallet. When you request support, the service amount is held until both client and agent confirm completion. Makanika may deduct a platform commission before agent payout.
3. Agents
Agents must be approved by admin. They must deliver services booked on Makanika. Asking clients to pay outside the platform to avoid fees is prohibited.
4. Contact information
Client phone/WhatsApp is shared with the assigned agent only after acceptance, solely to complete the Makanika support request. It must not be reused for unrelated purposes.
5. Refunds
If the issue cannot be resolved despite following guidance, the client may request a refund. Makanika reviews the session before deciding.
6. Privacy
We store account, request, and payment data securely. We do not sell personal data.
7. Contact
Support: WhatsApp +250 784 480 632